Last Updated: May 2, 2025
Welcome to Brilliant Gemstone. By accessing or using our website and placing an order through our store, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. About Us
This website is operated by Brilliant Gemstone, located at Shop No. 43, New Jewellers Centre, Raja Ghazanfar Ali Rd, Saddar. You can contact us at:
- Email: contact@brillgems.com
- Phone: +92 3132398547
- Business Hours: Mon–Sat, 2pm–9pm
2. Eligibility
You must be at least 18 years old or have permission from a parent or guardian to use this website and purchase products.
3. Products
We sell handcrafted gemstone jewelry and related accessories. All items are described as accurately as possible, but please note:
- Colors and patterns of natural stones may vary slightly.
- Measurements are approximate.
- Product images may not always reflect exact scale or color due to screen differences.
4. Orders
- Orders are subject to availability and acceptance.
- After placing an order, you will receive an email confirmation.
- We reserve the right to cancel or refuse any order at our discretion.
5. Pricing and Payment
- Payments are processed securely via WooCommerce-supported gateways.
- Orders will not be shipped until full payment is received.
6. Shipping and Delivery
- We ship to domestic and international destinations.
- Shipping fees and estimated delivery times are shown at checkout.
- We are not responsible for delivery delays due to couriers, customs, or weather.
7. Returns and Exchanges
Please refer to our full Return & Exchange Policy for details.
- Items must be returned within 5 days in original condition and packaging.
- Custom or personalized items are non-refundable unless faulty.
- To initiate a return, contact us at contact@brillgems.com.
8. Product Care
To ensure the longevity of your gemstones and jewellery:
- Avoid contact with water, perfumes, and harsh chemicals.
- Store in a dry place away from direct sunlight.
- Clean with a soft cloth; do not use abrasive materials.
9. Intellectual Property
All content on this site — including images, product designs, text, and logos — is the intellectual property of Brilliant Gemstone or its licensors. Unauthorized use is prohibited.
10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
11. Governing Law
These Terms are governed by the laws of Sindh, Pakistan, and any disputes will be handled in the courts of Sindh High Court.
12. Changes to Terms
We may update these Terms and Conditions from time to time. The most current version will always be posted on this page.
13. Contact
If you have any questions about these Terms, please reach out to:
Brilliant Gemstone
Shop No. 43, New Jewellers Centre, Raja Ghazanfar Ali Rd, Saddar
contact@brillgems.com
+92 3132398547