Product & Authenticity

Q: Are your gemstones authentic?
Yes. All of our gemstones are 100% natural and ethically sourced. We do not use lab-created or synthetic stones, unless clearly mentioned in the product description.

Q: Do items come with a certificate?
Some high-value items include a certificate of authenticity or gemstone lab report. Certification can also be requested for other items at an additional cost, especially for gemstones or custom jewellery pieces.

Shipping

Q: Do you offer free shipping?
Yes! We provide free shipping across Pakistan on all orders.
International shipping is available — rates are calculated at checkout based on your location.

Q: How long does shipping take?

• Domestic (Pakistan): 1-3 business days after dispatch
• International: 5-7 business days (customs delays may apply)

Returns & Exchanges

Q: What is your return policy?
Returns are accepted for store credit only and must be requested within 5 days of delivery.

• Items must be unused and in original condition
• Custom, resized, or sale items are non-returnable
• Return shipping is the buyer’s responsibility

Q: What if my item arrives damaged or incorrect?
Email us at contact@brillgems.com within 48 hours of delivery.
Include photos of the item, packaging, and shipping label. If approved, we’ll offer a replacement or store credit — no cash refunds.

Jewellery Care

Q: How do I take care of my gemstone jewellery?

• Keep jewellery dry and away from perfumes, chemicals, and water
• Clean gently with a soft cloth
• Store in a soft pouch or jewellery box to avoid scratches or tarnishing

Still Have Questions?

Contact us anytime:
Email: contact@brillgems.com
WhatsApp/Phone: +92 3132398547
Visit us: Shop No. 43, New Jewellers Centre, Raja Ghazanfar Ali Rd, Saddar, Karachi